In this instance tolls could not be deducted from the customer’s TxTag account because (1) the TxTag sticker was not read and (2) the customer’s plate was listed with numbers 1 and 0 on the TxTag account. When a customer’s TxTag sticker is not correctly read on the toll road, an image of the license plate is taken and through image review there’s an attempt to link the license plate number to a TxTag account. The old tags were marked as “INVALID” in the system and new tags were mailed.ĭuring the transition to the new TxTag system, there were changes made to reduce confusion related to Texas plates. The TxTag Customer Service Representative was under the impression that there was an issue with the tag and recommended canceling the tags on his account sending new tags to eliminate the issue. Heyman contacted the TxTag Customer Service Center on and regarding bills received from the Mobility Authority. We will continue discussions with our partners at TxTag to gain a comprehensive understanding of all of the changes implemented during their recent system transition to mitigate any adverse customer impacts for our mutual customer base.” TxTag statement “We regret the extenuating inconvenience. Heyman and other customers who found themselves in similar situations,” said CTRMA director of operations Tracie Brown. We understand that this situation has been time-consuming and frustrating for Mr. “The Mobility Authority strives to provide excellent customer service. Contact TxDMV with questions related to your registration or plates issued to your vehicle.Contact the appropriate toll authority for toll bills received in error or for toll questions.Ask your tag provider to record your license plate with both alpha letters and numeric numbers to ensure that that variations of your license plate are covered.Ask your tag provider how license plates are recorded if there is an O, 0, I or 1 in your license plate. Make sure your toll transponder is working.License plates are used to bill drivers if they don’t have a toll transponder or the one they have isn’t working, like in Heyman’s case.
0 Comments
Leave a Reply. |